Email US

For questions regarding helix IP Camera, DVR, or NVR technical support:
https://helixsecurity.com/helixsupport

To request a DVR/NVR password reset:
https://helixsecurity.com/password

For question regarding Helix cloud technical support:
https://helixsecurity.com/cloudsupport

For questions related to shipping shipping@helixsecurity.com

Or for tracking a package from HelixSecurity.com
https://helixsecurity.com/trackshipping

To request an RMA for a refund or a replacement under warranty, please fill out the form at https://helixsecurity.com/rma

For questions related to making a purchase
sales@helixsecurity.com

For questions related to Billing support https://helixsecurity.com/billing-support/

For questions related to our Authorized Dealer Program and business related inquires

dealers@helixsecurity.com

Call US

Hours of Operation for Technical Support:

8 AM - 7:30 PM CST Monday - Friday
9 AM - 5.30 PM CST On Weekends

Hours of Operation for Shipping, RMA, and Sales:

9 AM - 5 PM CST Monday - Friday

International : +281-393-0933

USA : 281-393-0933